Destiny Call Centre (Pty) values your privacy and cares about the way in which your personal information is treated. Destiny Call Centre (Pty) (“we” or “us”) is responsible for the processing of your personal data as it decides why and how it is processed, thereby acting as the “controller”.

This privacy statement (“Privacy Statement”) describes Destiny Call Centre (Pty)’s privacy practices in relation to how we may collect information directly and indirectly from our customers, users, website visitors and other third-parties (“you”, “your”, “them”, “they”, “their” or “data subject”) in the course of our interactions or business with them and their use of our Destiny Call Centre (Pty) platform and websites, from interactions at events and exhibitions; or from publicly-available sources and other sources.

Pursuant to South Africa’s Protection of Personal Information Act (POPIA) that took effect on July 1, 2020, and enforcement began on July 1, 2021 and Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR), OJ EU L 119, hereinafter referred to as “GDPR”, Destiny Call Centre (Pty) Ltd provides the following information:

Personal data protection

Destiny Call Centre (Pty) Ltd , with its registered office in Midrand, Gauteng, South Africa (hereinafter referred to as the “Company” or “Controller”), informs that any contact made using the contact details provided on this website results in the transfer of the contacting person’s personal data to the Company (hereinafter: “User”).

Destiny Call Centre (Pty) Ltd assumes that the User acknowledges the following information regarding the processing of their personal data by the Controller:

The controller of the personal data provided when contacting Destiny Call Centre (Pty) Ltd  (including its employees and associates designated for communication) via contact forms on the website www.destinycallcentre.com,  or by email, written correspondence, or phone calls to numbers listed on this site, is Destiny Call Centre (Pty) Ltd , headquartered in Midrand, Gauteng, South Africa.

For matters related to the User’s personal data, the Data Protection Officer (DPO) may be contacted:
George Gondo, Destiny Call Centre, Block A Midridge Office Estate (South), International Business Gateway, 75 Pioneer Avenue, Midridge Park, Midrand, 1685, RSA email: admin@destinycallcentre.com.

The legal basis for the processing of personal data by Destiny Call Centre (Pty) Ltd is the User’s consent, and in case of any claims – the establishment, exercise, or defense of such claims.

The User’s personal data is processed solely for the purpose of responding to the submitted inquiry. If the data is to be used for any other purpose, Destiny Call Centre (Pty) Ltd will request separate consent from the User.

Providing personal data is voluntary, but failure to do so will prevent the Company from responding to the inquiry.

Personal data will be stored until the consent is withdrawn, and for the period required to address any potential claims.

Data is not shared with third parties, except for those authorized to process it under applicable law.

The Controller does not intend to transfer the User’s data to any third country or international organization, except for services provided by Google Analytics and Google Ads.

The User has the right to request access to their data, rectification, portability, and deletion, as well as to restrict processing.

The User has the right to withdraw their consent at any time by submitting a statement to:
Destiny Call Centre (Pty) Ltd, Destiny Call Centre, Block A Midridge Office Estate (South), International Business Gateway, 75 Pioneer Avenue, Midridge Park, Midrand, 1685, RSA or via email: admin@destinycallcentre.com.

Withdrawing consent does not affect the lawfulness of data processing carried out based on consent before its withdrawal.

The User has the right to lodge a complaint with the Manager of the Personal Data Protection Office regarding the processing of their personal data.

The Controller will not make automated decisions, including profiling, based on the User’s personal data.

Cookies policy

The operator of the website www.destinycallcentre.com is Destiny Call Centre (Pty) Ltd , Block A Midridge Office Estate (South), International Business Gateway, 75 Pioneer Avenue, Midridge Park, Midrand, 1685, RSA.

The website gathers information about users and their behaviour in the following ways:

• Through voluntarily provided information entered in forms,
• By storing cookies on the User’s end device.

Cookies are IT data, particularly text files, that are stored on the User’s end device and intended for use with the website. Cookies typically contain the website name they come from, their storage duration, and a unique identifier. The entity placing cookies on the User’s end device and accessing them is Destiny Call Centre (Pty) Ltd Block A Midridge Office Estate (South), International Business Gateway, 75 Pioneer Avenue, Midridge Park, Midrand, 1685, RSA.

Cookies are used for the following purposes:

• To adapt website content to User preferences and optimize the website experience; cookies help recognize the User’s device and display the site properly,
• To generate statistics that help understand how Users interact with the site, allowing for improvements in structure and content,
• To maintain the User’s session (after logging in), so that the User doesn’t have to re-enter their login and password on each subpage.

This website uses two main types of cookies:

• Session cookies – temporary files stored until the User logs out, leaves the site, or closes their browser,
• Persistent cookies – stored on the User’s device for a period defined in the cookie parameters or until deleted by the User.

The site uses the following categories of cookies:

• Necessary cookies – essential for services available within the website, e.g., authentication,
• Security cookies – used to detect abuses in authentication,
• Performance cookies – used to collect information on website usage,
• Functionality cookies – allowing the website to remember settings and personalize the User interface (e.g., language, region, font size, site appearance),
• Advertising cookies – used to deliver content tailored to the User’s interests.

By default, most web browsers allow cookies to be stored on the User’s device. Users can change these settings at any time – for example, to block the automatic handling of cookies or receive notifications whenever cookies are being sent to their device.

More information about managing cookies is available in your browser settings. Please note that blocking cookies may affect the functionality of the website.

Cookies may also be used by advertisers and partners cooperating with the site operator.